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Amazon refunds shipping as UPS misses some Christmas deliveries

By Bloomberg News

This article was published December 26, 2013 at 11:02 a.m.

Amazon.com, the largest online retailer, offered $20 gift cards and refunds on shipping charges after United Parcel Service said overwhelming volume left it unable to deliver some packages by Christmas.

Amazon cited failures in UPS' transportation network in messages to customers, saying its own fulfillment centers processed customers' orders in time for holiday delivery.

"We are reviewing the performance of the delivery carriers," Mary Osako, an Amazon spokesman, said in an email.

UPS, the world's largest package-delivery company, said in a service update on its website that the volume of air packages exceeded its capacity immediately preceding Christmas.

Read tomorrow's Arkansas Democrat-Gazette for full details.

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Displaying 1 - 3 of 3 total comments

Fdworfe says... December 26, 2013 at 1:58 p.m.

If we the people can’t be totally honest, let’s at least be candid here for a moment about American double standards par excellence. At least for a time, Obamacare sort of bombed as an Internet enterprise; didn’t in other words, deliver on time—which further scandalized government competency and credibility. Well, here comes the nation’s private industry delivery services. They’ve bombed big-time at Christmas; didn’t deliver on time. But, wait, you say; they had all kinds of excuses. So has the Target Store chain about losing security of your charge cards. Sure, mistakes are easily made by government and private industry—and it’s easy for our biases to outshine our fairness at any given moment. And, on that subject, although the US Postal Service has its faults, we should recall that one reason it’s in a whole lot of financial trouble is that the private delivery services skimmed off all the best paying parcel business and largely left the US Postal Service the losing scraps. So we’re all paying a heavy price for our misplaced loyalties. Meantime, folks might want to ship with our tried and true US Postal Service. No, they ain’t perfect, but just steady, reliable and in need of your business. And no, I’m not all broken up by the Amazon's and the private delivery services’ embarrassing calamities who’ve stolen the best business away from our government at an unending cost to taxpayers

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Shriner says... December 26, 2013 at 3:03 p.m.

The issues I have with UPS there is no repercussion with UPS for any of us who did not get the service we paid for. They lied about what happen several different times. The fact is that the management of UPS from the top down is inefficient in their jobs. I know I will think twice before I order from online and expect UPS to ship, in fact if an online retailer use UPS I will not order from them.
I ordered a perishable item and paid 18.00 for 3-day shipping, it was with UPS for 9 days and I still have not got it delivered.

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NoUserName says... December 26, 2013 at 4:54 p.m.

And...the same thing happened @ UPS after Thanksgiving. Not a valid excuse to say they didn't see this coming for Christmas. As for the USPS, since it was mentioned in the comments...as I recall, they had a supervisor driving around a mail carrier because said mail carrier lost his (her?) license due to DUI.

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