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911 operator placed on paid leave pending investigation

By Lee Hogan

This article was originally published January 15, 2013 at 4:01 p.m. Updated January 15, 2013 at 4:51 p.m.

911 call from fatal crash

911 call Monday morning between operator, MEMS and woman trapped in vehicle that slid off the road into a pond. (By Lee Hogan)
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— The Little Rock Police Department said Tuesday a 911 operator has been placed on administrative leave with pay pending an investigation.

Police said the operator is under investigation for the handling of a Monday morning 911 call where two people were trapped inside a vehicle in a pond on Cooper Orbit Road after the driver hit an ice patch and ran off the road.

According to police, the Little Rock Communications Center received a call about 7:57 a.m. about the incident. The operator notified Metropolitan Emergency Medical Services (MEMS) at about 8:01 a.m.

Authorities said MEMS called the operator around 8:17 a.m. to confirm the Little Rock Fire Department was en route, but the department was not dispatched until approximately 8:23 a.m. Police said it is unclear why there was a delay in notifying the fire department.

Little Rock police were dispatched about 8:27 a.m.

According to an article in Tuesday's Arkansas Democrat-Gazette, officials said the LRFD water search-and-rescue team could only see the top of the vehicle sticking out of the pond when it arrived on the scene.

The article states Jingle Yi, 39, and her 5-year-old son, Le Yang, were pulled from the vehicle, but Yi died hours later. As of Monday night, the child was in intensive care at Arkansas Children's Hospital.

Sgt. Cassandra Davis said Tuesday afternoon that there was no new information on the investigation.

Davis said the operator was hired in March and became a full-time employee in September.

Read tomorrow's Arkansas Democrat-Gazettte for full details.

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Displaying 1 - 4 of 4 total comments

MenLR2 says... January 15, 2013 at 5:34 p.m.

Listening to that is sad ..... Dispatch is more interested in spelling her name than sending rescue to save her...

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a_1_buckeye says... January 15, 2013 at 6:11 p.m.

I agree, it is a sad story. Even sadder knowing that with all of today's technology they were not able to triangulate her exact position that way. I though the City of Little Rock just invested a lot of money in a new system capable of finding people through their phones GPS system. Sadder knowing she had her child with her when she crashed. I understood her name when she said it the first time. Why the Little Rock Dispatcher was unable to perform her civic duties and possibly able to have prevented death is beyond me. You would think a call like this would have stopped all air traffic (Motorola air traffic) until this woman's where bouts where determined. Yet another open door for the City to face litigation involving irresponsibility on the part of one of their own that are sworn to protect and serve, even dispatchers. Sad story indeed!

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4carl2c says... January 15, 2013 at 8:19 p.m.

Why is the technology not smart enough to make (3) calls simultaneously ????
Ambulance, Police, Fire Dept. with the intel that the car was under water........

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Felina says... January 15, 2013 at 9:43 p.m.

I wonder if the LR dispatcher knowingly did not send the water rescue team or "thought" that the county dispatcher had sent their team there. Seems like in the outskirt areas, overlapping services would be better than handing off the call to the "proper" jurisdiction. So, whoever gets the call, whether city or county, should handle the dispatch. I hope a tragedy like this can be prevented in the future with a better system in place. So sorry for the family's loss.

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