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AT&T: Outage affects 'less than 1%' of U-verse subscribers

By Katie Doherty

This article was published January 23, 2013 at 12:17 p.m.

AT&T U-verse customers across central Arkansas continued to cite service outages Wednesday.

The extent of the blackout still wasn’t clear Wednesday, though reports of problems were posted on the AT&T U-verse Facebook page from customers living across central Arkansas, plus in Alabama, Florida, Georgia, North Carolina, Oklahoma, South Carolina and Tennessee.

AT&T said Tuesday that a “limited number of AT&T customers in some markets may be experiencing issues with U-verse service,” and later cited a server problem that was causing service failures across the Southeast and Southwest United States.

“I was told by customer service it is more than 2 million people. To me, that is more than ‘some,’” wrote commenter Diane Wilson on Facebook. Other customers also cited the 2 million figure, citing conversations with customer service representatives.

AT&T wouldn’t offer precise numbers on how many customers were affected, and there was no indication when the service might be restored.

“AT&T customers in some of our markets are experiencing issues with U-verse service. This issue currently affects less than 1 percent of our U-verse subscribers, but that is too many and we are working hard to fix this," wrote AT&T spokesman Anita Smith in an e-mail message.

"We are making progress in resolving the issue which is related to a server complex, and are working to determine when service will be completely restored. We apologize for this inconvenience.”

Comments on: AT&T: Outage affects 'less than 1%' of U-verse subscribers

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Displaying 1 - 5 of 5 total comments

RegEn4cer says... January 23, 2013 at 12:52 p.m.

Apparently AT&T has expanded it's customer base beyond the capabilities of its NOC. Of course the outage is only important if you are included in that "<1%".

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rainbowharold55 says... January 23, 2013 at 12:55 p.m.

Everyone I know with ATT has no Uverse. Guess I'm finally a part of the 1%! Where's my tax cut?

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paperweight says... January 23, 2013 at 4:07 p.m.

I'd say their assesment of the number of customers affected ... is about 1% accurate,
wish I'd kept my regular phone line when i got the U-verse internet. this is the very reason i didnt give Comcast my phone but AT&T's no better . Thanks Dem Gaz for finally shedding some light on the situation. AT&T has been worse than Comcast was after the snow storm, in that regard.

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Pobucker says... January 23, 2013 at 4:31 p.m.

well, since it is just a few of us affected, I don't think it should be too much of a problem to us to get a discount, rebate, money off the bill. At 3PM, I've had no Uverse for 48 hours. That's 7% off, I figure.

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RBBrittain says... January 23, 2013 at 9:22 p.m.

Just got my service back after about 38-1/2 hours down. Strangely, I learned it was back up by email from a third-party provider of 911 service for my non-AT&T VoIP gateway (the box uses Google Voice, which is free but doesn't offer 911); they had also emailed me a few minutes after it went down yesterday. (Only had email thru my smartphone, on prepaid service using AT&T's cell network but from another third party.) The biggest problem? Lack of information from AT&T.

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