AT&T U-verse customers across central Arkansas continued to cite service outages Wednesday.
The extent of the blackout still wasn’t clear Wednesday, though reports of problems were posted on the AT&T U-verse Facebook page from customers living across central Arkansas, plus in Alabama, Florida, Georgia, North Carolina, Oklahoma, South Carolina and Tennessee.
AT&T said Tuesday that a “limited number of AT&T customers in some markets may be experiencing issues with U-verse service,” and later cited a server problem that was causing service failures across the Southeast and Southwest United States.
“I was told by customer service it is more than 2 million people. To me, that is more than ‘some,’” wrote commenter Diane Wilson on Facebook. Other customers also cited the 2 million figure, citing conversations with customer service representatives.
AT&T wouldn’t offer precise numbers on how many customers were affected, and there was no indication when the service might be restored.
“AT&T customers in some of our markets are experiencing issues with U-verse service. This issue currently affects less than 1 percent of our U-verse subscribers, but that is too many and we are working hard to fix this," wrote AT&T spokesman Anita Smith in an e-mail message.
"We are making progress in resolving the issue which is related to a server complex, and are working to determine when service will be completely restored. We apologize for this inconvenience.”