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Wednesday, September 17, 2014, 2:58 p.m.

Airline fee for ticket change unfairly punishes customer

"Optional" airline fees remain a major source of irritation. But most are truly optional: You don't really need to select your seat in advance, check a bag, or buy an onboard drink when you fly. One supposedly "optional" fee, however -- the onerous ticket change fee -- is often not really optional.

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