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Saturday, December 20, 2014, 10:38 a.m.
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Call center company cited by federal government

By The Associated Press

This article was published March 29, 2014 at 9:51 a.m.

— A call center company lauded by politicians for planning to open a facility in Memphis and add 1,000 jobs has been cited by the federal government for alleged violations of labor laws.

Conduit Global announced in January that it was bringing its call-center operations to Shelby County in an event attended by Gov. Bill Haslam and other local and state political leaders.

However, according to The Commercial Appeal, the U.S. Department of Labor says Conduit Global has violated labor laws, including record-keeping violations and failing to pay overtime and minimum wage. The Labor Department says that between 2009 and 2013, the New York firm shortchanged more than 14,000 people throughout the nation.

The company agreed in January 2013 to a settlement without admitting or denying the charges.

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LevyRat says... March 29, 2014 at 10:36 a.m.

They violated labor laws and it was settled over a year ago .... now this is big news?

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NoUserName says... March 29, 2014 at 10:53 a.m.

And...the whole story:
"The company advertised a service called 542542 in which people could text questions to that number from their cellphones. A company website lists a few, such as "Why does ear wax turn brown inside of your ear?"

The answers came from operators searching the Internet at home.

Known as "special agents," the operators were paid five to 10 cents per answer and often earned less than minimum wage of $7.25 per hour, according to court records. The company called them independent contractors, but U.S. Department of Labor officials argued they were employees subject to federal protection.

After a three-year investigation, the company agreed to settle. Back wages were paid to 14,568 current and former employees spread throughout the country. The back wages totaled $1.3 million, the newspaper reported."

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