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Little Rock 911 center staffing perennial problem; vacancies pile up as call load rises

By Chelsea Boozer , Ryan Tarinelli

This article was originally published March 19, 2017 at 4:30 a.m. Updated March 20, 2017 at 4:30 a.m.

call-takers-work-next-to-empty-seats-thursday-at-the-little-rock-911-communications-center-where-understaffing-has-long-been-a-problem

Call-takers work next to empty seats Thursday at the Little Rock 911 Communications Center, where understaffing has long been a problem.

City Manager Bruce Moore has said he plans to recommend a new salary system to help retain employees at the Little Rock 911 Communications Center.

Little Rock 911 Communications Center vacancies

A decade of warnings, memos and complaints about understaffing and long 911 wait times at the Little Rock 911 Communications Center has produced few changes.

City Manager Bruce Moore has said he plans to recommend a new salary system to help retain employees at the Little Rock 911 Communications Center.

Little Rock 911 Communications Center vacancies

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Print Headline: 911 center staffing perennial problem; Vacancies pile up as call load rises

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Displaying 1 - 4 of 4 total comments

TrumpJongDum says... March 19, 2017 at 10:50 a.m.

Heard gunshots near my house in the Hillcrest neighborhood of Little Rock last night. When I say near my house I mean three or four houses away. Call 911 and the phone just continue to ring. So as a social experiment we allowed my phone to continue to ring while he called 911 from another phone. No answer there and the call was disconnected so we called directly to the LRPD phone number. A man answered and transferred us to another phone number which rang until it became a busy signal. After my daughter's phone received a call back from a 911 dispatcher we were able to log our complaint to send a unit to the area. My cell phone rang for 24 minutes unanswered. We are able-bodied people with an abundance of guns but if we were unarmed, elderly, or injured, this could have been a very big problem. Something must be done.

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LR1955 says... March 19, 2017 at 12:42 p.m.

Maybe they could answer calls from Wards 3 & 4 if they weren't so busy handling calls from other Wards.

Also, I've seen where a few people have posted critical/911 kinda stuff on FB about a friend to their friends so I have to imagine that many of the readers call 911, all at the same time. That would tie up some operators for sure.

Add a paid child-care feature to the benefits for an operator or dispatcher and you might entice some under employed single mothers to apply.

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Razrbak says... March 19, 2017 at 12:53 p.m.

Unless you need an ambulance, it is better to call the LRPD Communications number direct.

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DontGoThere says... March 20, 2017 at 11:41 a.m.

We need need to have local #s for police, state police & sheriff's office. Another broken government system!

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