High-income shoppers will fuel Christmas spending in the U.S. this year as less affluent consumers keep their purse strings tight.
That's the finding of a survey released Tuesday by PricewaterhouseCoopers LLP. The firm expects Americans overall to increase spending by 6 percent this season, but those with household incomes under $60,000 will cut their outlays for both gifts and entertainment as they deal with stagnant wages.
"There's both an intent and ability for the higher-end consumer to spend extra this holiday," said Steve Barr, U.S. retail and consumer leader at PricewaterhouseCoopers. There are times when shoppers with lower income levels are the growth engine in Christmas spending, he said. "But under the current scenario it's really not possible."
Last year, U.S. Christmas holiday sales grew 4 percent to $658.3 billion, according to the National Retail Federation. Online sales gains helped offset weak department-store traffic during the period, which spans the final two months of the year.
The National Retail Federation said Tuesday that it expects sales to increase between 3.6 and 4 percent in November and December. This forecast excludes automobiles, gasoline and restaurants, and marks the first time the company has used a range, because of uncertainty about how recent hurricanes will affect sales.
"We all know retail is not dead or dying," said federation Chief Executive Officer Matthew Shay. "It's certainly transforming."
Most people will combine in-store and online purchases, with almost 90 percent planning to do some shopping at stores, the survey found. Though U.S. consumers won't defect from store shopping entirely, they plan to complete half of their shopping online, saying retail pain points like slow-moving lines deter them, especially for Christmas shopping.
"Companies are trying to ease friction points, bring tech elements into stores and combat some of the challenges of physical retail," said Liz Dunn, a retail analyst. "A portion of our shopping will continue to shift online, and we'll see online growth outpace that of physical stores."
Still, online retailers are finding they have to step up their game to meet consumer demands, for instance, when it comes to delivery, the survey found.
"The e-commerce transformation has conditioned consumers to expect or receive most things in two days," Barr said. "Now the trends are going more toward same day or even two-hour delivery."
To make that happens, some retailers have shifted focus from "behemoth distribution centers in the heartland" to "more nimble versions" with smaller footprints, close to population centers, according to the PricewaterhouseCoopers report.
In addition to its annual Christmas shopping outlook, PricewaterhouseCoopers conducted a separate study of young Gen Z consumers, ages 13 to 16, to analyze their preferences.
While that demographic most often finds out about products from social media, they still enjoy the in-store shopping experience, the survey found. More than half of those shoppers choose the mall as their favorite venue for Christmas shopping.
"Consumers told us they would be far more likely to buy a product if [an influential person] they follow on social media links to a discount, shares a positive review or wears or uses a product," according to the survey.
Barr said he attributes this year's estimated uptick in Christmas spending to both economic and psychological reasons -- at least for more upscale shoppers.
"It's highly influenced by consumer confidence. But there's also a psychology here where folks are ready to have a breakthrough holiday and not be encumbered by the difficult times," he said.
Business on 10/04/2017