Justice Department probe of Wells Fargo unit reported

Wells Fargo & Co. is facing a Department of Justice investigation into whether employees in the company's wholesale-banking business improperly altered customer data, a person familiar with the matter said.

The changes were made to meet a regulatory deadline, The Wall Street Journal reported earlier Thursday.

"This particular situation involved a new process and a new required document called Certification of Beneficial Owners that our team members have to complete to help ensure we know our customers," said Alan Elias, a spokesman for the San Francisco-based bank. "We've recognized that in certain circumstances additional training and new procedures were needed and have now been applied."

Elias, who declined to comment on the Justice Department's involvement, said customers weren't harmed by the actions, but added that "we take all issues relative to documentation seriously. If we get something wrong, we fix it."

Some workers added information to internal customer records without the clients' knowledge, a person briefed on the situation said in May. The bank discovered the improper activity and reported it to the Office of the Comptroller of the Currency, the source said.

A Justice Department spokesman declined to comment on the investigation. The bank's shares dropped 1.73 percent Thursday to close at $57.93 in New York.

Wells Fargo has struggled to move past a wave of scandals, which led to a Federal Reserve ban on increasing assets until the lender fixes its missteps.

The problems began to emerge in 2016, when regulators said the bank had opened millions of accounts without customers' permission, leading to a public outcry and spurring additional scrutiny. Incorrect fees in the firm's wealth-management unit and inconsistent pricing in the foreign-exchange business came next.

Last month, the bank disclosed another round of lapses, saying it faces a U.S. inquiry into its purchase of low-income housing credits and conceding it may have unnecessarily foreclosed on about 400 homeowners.

New issues emerging across business lines put pressure on Chief Executive Officer Tim Sloan, who has promised to correct the errors and shore up operational and risk management. Sloan led the wholesale unit before being named CEO in 2016.

"The more the cultural lapses spread beyond the consumer and community bank to other parts of the institution, especially wholesale, the more Tim Sloan's job is at risk because he was part of those other pieces," Charles Peabody, a Portales Partners analyst, said. "I think it increases the risk of his departure."

The more investigations there are, the greater the chances that customers may be less willing to increase their business with Wells Fargo, Peabody said, predicting a "disappointing revenue story."

Information for this articles was contributed by Tom Schoenberg of Bloomberg News.

Business on 09/07/2018

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