The hit NPR podcast Serial was the audio investigation that launched a thousand true-crime dramas, inspiring podcasters across the country to attempt ambitious reporting projects with gritty subject matter. There was Dirty John and Hollywood & Crime, Death in Ice Valley and Atlanta Monster.
And then there was The Sauce.
That three-episode "investigative podcast" was released last year by the media company Gizmodo and had somewhat lower stakes than the exoneration of a convicted murderer. With an eerie soundtrack meant to recall Serial, the show examined the "mystery" of how McDonald's underestimated demand for a popular dipping sauce, enraging thousands of its customers.
The twist? The hard-boiled investigator scrutinizing that sauce shortage was McDonald's itself.
The Sauce was a branded podcast that McDonald's paid Gizmodo to produce as a tongue-in-cheek apology to disappointed customers. While it's no exposé, the show offers a vivid illustration of how companies are increasingly using the tropes of popular podcasts in their own audio projects. These are not advertisements, exactly, but subtle brand-building efforts intended to entertain as well as persuade.
This year, Facebook began a podcast about entrepreneurship called Three and a Half Degrees, and technology companies like Microsoft and Lyft have their own shows. In June, New Balance began collaborating with podcasting company Gimlet on a show about clothing and sneaker culture.
"You get to catch that busy person where you couldn't normally get them," said Rob Walch, a vice president at Libsyn, a podcast distributor that works with companies developing branded content. "They're listening with earbuds, and you're literally inside their head."
By some estimates, there are now as many as 750,000 podcasts, so it's not necessarily a surprise that major companies are creating their own. What's more surprising is that consumers, conditioned to skip past commercials on YouTube and install ad blockers on their browsers, are actually listening to them. Within a day of its release last year, The Sauce broke into iTunes' top-100 podcast chart, reaching No. 94.
In general, companies have had the most success with shows that are not explicitly about their own products or services. In 2015, for example, General Electric released an eight-part science-fiction podcast called "The Message" that drew millions of listeners and briefly reached No. 1 on iTunes.
"What makes for a successful branded podcast are a lot of the things that make for a successful podcast, period," said Matt Lieber, the president of Gimlet. "If a brand wants to make a commercial that's 20 minutes long, it will fail."
The exception seems to be Trader Joe's, whose monthly podcast is dedicated entirely to the inner workings of its stores. After the first episode last year, Inside Trader Joe's ranked No. 5 on the iTunes chart.
Companies have tried to reach consumers across a variety of mediums, from billboards to television commercials. In 1895, John Deere began printing a magazine, The Furrow, sometimes described as the "agrarian version of Rolling Stone." Now it has a podcast, as well.
Over the years, these brand-building experiments have occasionally drawn criticism. In 2016, chip manufacturer Qualcomm released a half-hour commercial directed by an Academy Award winner. The short film raised concerns among some media critics about the blurring line between advertisements and entertainment.
Those same concerns may also apply to branded podcasts, said Mark Crispin Miller, a media studies professor at New York University.
"Propaganda — which, after all, is what this is — tends to be most successful when it slides into our consciousness without our quite perceiving it," he said.
But compared to other advertisements, industry experts say, branded podcasts appear relatively benign.
"Most of the podcasts are pretty transparent," said Matthew Quint, a brand expert at Columbia Business School. "It seems to be a very good player amid other cases in which brands in all sorts of ways have their issues in protecting consumers and duping consumers."
Branded podcasting actually predates the release of Serial by at least a year. One of the longest-running branded podcasts is an interview show called Keeping You Organized that began in 2013. It's produced by Smead, a company that manufactures manila folders.
Every week, the show's host, Smead marketing manager John Hunt, interviews a professional organizer about topics like how to efficiently dispose of the scraps left over from cutting coupons out of magazines.
It's unclear how much branded podcasts have helped companies generate sales or reach new customers. A strategically timed announcement on Keeping You Organized once helped Smead sell its inventory of 24-pocket folders, Hunt said. But for most brands, the benefits of podcasting are less tangible.
"We're always thinking about how to make sure as a brand we're relevant, we're contemporary and we're interesting," said Linda Boff, chief marketing executive at General Electric, which began its second sci-fi podcast, LifeAfter, in 2016.
The goal of the McDonald's podcast was not simply to sell more dipping sauce. A few months earlier, the chain had been caught in a public-relations nightmare, when it severely underestimated consumer demand ahead of the reintroduction of its Szechuan Sauce, a teriyaki-flavored concoction made famous by the TV show Rick & Morty. At some of the chain's locations, fights broke out as customers tussled over the scant supply of sauce packets.
"The biggest thing that they wanted to get across was that they were very sorry," said Catherine LeClair, a freelance writer who hosted the show for McDonald's.
Weekend on 08/22/2019