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story.lead_photo.caption Deputy Chance Gregory watches inmates in May 2017 at the Benton County Jail in Bentonville. The Sheriff's Office recently announced it would end in-person visits at the jail Sept. 1 in favor of video visits that will have a fee attached to them. ( NWA Democrat-Gazette / J.T. Wampler)

BENTONVILLE -- Mari Vought prefers to go and visit her son in the Benton County jail and doesn't want to chat with him on a video screen.

"I really like going to see my son in person, even through the glass," Vought said Tuesday as she visited her son in jail. "I guess I'm old-fashioned. I want to see him face to face."

The Benton County sheriff's office recently announced it would end in-person visits at the jail Sept. 1 in favor of video visits with a fee attached to them. The change, however, may be delayed, Sgt. Shannon Jenkins, the public information deputy for the sheriff's office, said later. The jail is considering adding a kiosk in its lobby so people can come to the jail and visit by video for free.

The new video visitation system costs the user 50 cents per minute and calls must be done in 15-minute intervals. That means the minimum cost for a video visitation is $7.50.

People on both sides of the justice system agree adding video visits as another option is good. Inmate advocates just don't believe it should be the only option.

Holly Dickson, the legal director for American Civil Liberties Union of Arkansas, said studies show people who have been jailed do much better once released and may not re-offend if they continue to have the support and contact with their families.

Restricting visitations seem to be the wrong route, Dickson said.

"The jail has a physical area for in-person visitations, so why do away with it?" she asked. "It is great if they are adding video visitation as an option, but to do away with in-person visitations is troubling."


The system allows someone to visit a detainee using a computer, tablet or cellphone through the website

The user must set up an account and log in to set up a visitation time.

Inmates will do their visits at kiosks in their pods. They also use the machines to send email to friends and family members. Each email costs 50 cents.

The video products are run by Smart Communications. Representatives with the firm didn't return two messages seeking comment last week.

Benton County plans to allow inmates two visits on any day, including holidays, each week. All visitations will be monitored and recorded.

Video visitation is now in hundreds of jails and prisons across the country, said Wanda Bertram, a spokesman for the Prison Policy Initiative. Use of video visitation systems for jails and prisons began growing five or six years ago and it isn't uncommon for jails to eliminate in-person visits altogether after implementing video visitation, she said.

"In-person visits should not be eliminated over money issues," Bertram said. "It is more likely that people will return to jails without a solid family foundation."

An employee for the Arkansas Sheriffs' Association said it didn't track or have any information concerning which jails in the state have video visitations or in-person visiting, but Solomon Graves, a spokesman for the Arkansas Department of Correction, said the department implemented video visitation in 2016 to supplement regular visitation.

Graves said the video visitation, which is provided by Securus, is another option a person could use, instead of visiting a prison on one of the regular visitation days -- a Saturday or Sunday.

Lt. Cody Burk, a spokesman for the Pulaski County sheriff's office, said it has only in-person visitation and has no plans to make any changes.

The Washington County sheriff's office started using the online visitation portion of the Smart Communication system July 18. Kelly Cantrell, a spokesman for the sheriff's office, said it is still in the process of working out a few bugs during the transition process.

The Washington County jail doesn't provide face-to-face inmate visits, but offers free video visits from a visitation kiosk in the center's lobby.


Jenkins said the video visitation would allow inmates to have more contact with family members because they will be able to communicate with relatives and friends living in other states.

She said paid video visitation may be a money saver for some who drive a long distance to Bentonville to visit someone in the jail.

Vought, who was visiting her son in jail, said she's concerned some people will not be able to afford the 50 cents-per-minute charge. Two 15-minute calls a week would cost $15 and eight 15 minute calls in a month is $60.

"It's going to cost 50 cents per minute to look at him through some Skype machine," she said. "Forget it. That's ridiculous."

Bertram also questioned the costs and believes the fees will hurt the poor.

"Skype for me and you is free, but it may be a huge barrier because some people just can't afford the fees," she said.

Bertram said they recommend jails have in-person and video visitation that would give people more time to communicate with their family and friends.

Jail visitor Dennis Arrington of Fayetteville said Thursday that the fees for the video visitation, especially if there's not a free option, would be a hardship on many people.

"Most people visiting probably are monetarily strapped," Arrington said. "There are not many rich people locked up in the jail."

Arrington said he believes there should be visitation allowed at the jail and at no charge because the video option could be too expensive for some people.

Arrington was concerned what would happen to the people who didn't have a computer or smartphone if the jail didn't allow any other form of visitation.


Benton County's Jenkins said video visitation will help reduce contraband getting into the jail. Fewer people at the facility means there's a smaller chance of someone bringing contraband on the grounds and it getting into an inmate's hands.

Jenkins said the online visits also create less work for deputies and relieve some safety concerns because inmates will no longer have to be moved around the jail for in-person visitations.

Bertram disputes video visitations actually reduce contraband in jails.

She said she has seen studies where the video visitation had no impact on contraband in jails, but she did see where misbehavior and violent incidents increased because of the lack of family contact.

Dickson said many people are being held in jails and they haven't been convicted of any crime. Dickson said those individuals are being held because they can't pay the bond and restricting their families from visiting is added punishment.

A Section on 07/30/2018

Print Headline: Arkansas jail's pay-to-visit plan panned


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Archived Comments

  • RBear
    July 30, 2018 at 8:03 a.m.

    Adding the kiosk is a good option for those who are local and can't afford the fees. This shouldn't be a money maker for the jail or the service company.

  • Skeptic1
    July 30, 2018 at 8:37 a.m.

    This state has repeatedly been called out by Human Rights Watch and Amnesty International for gross overcrowding of our jails and prisons, not to mention the alarming number of civil rights suits due to maltreatment and medical neglect. This is a really horrible idea, most of the inmates' loved ones are below the poverty line so even $7.50 to be able to see their loved one via video for 15 minutes is cost prohibitive.

  • Foghorn
    July 30, 2018 at 9:21 a.m.

    This sounds like a horrible plan. As an option, yes; as the ONLY option, absolutely not. And the price - 50cents per minute - is outrageous. It’s extortion.

  • suzyd
    July 30, 2018 at 9:24 a.m.

    Saline County uses this procedure and it is very expensive for the visitor and the inmates you have to buy snacks and toiletries through the store at the jail at 4 times the price. If the inmates have any money in their accounts they even have to pay for their meals. At the prices they charge someone has got to be making a profit. Evidently it's a money making business.

    July 30, 2018 at 2:27 p.m.

    I can only think of this as being similar to Rape by the State, Attempting to make Money from People that are struggling financially already. This would only be another incentive for Law enforcement to Lock up more People on Minor Charges. Yes to the Skeptics, That does happen and it is happening more and more. Charges for Littering are being filed for Spitting out of your Car Window today, The State seems to enjoy thinking up things to make the Citizens hate them more. Not much Common Sense is Present in today's world

  • ZeebronZ
    July 30, 2018 at 3:39 p.m.

    I believe denying face to face visits is a violation of their human rights. And dehumanizing as well. Ridiculous.

  • glenn0299gmailcom
    July 31, 2018 at 10:08 a.m.

    At each and every turn, our jails have turned into revenue generators instead of detention and rehabilitation. We’ve moved away from rehabbing and are straight into “pay for punishment” phase. The removal of the free option only penalizes those who are on limited incomes or may not possess the technical know how or device to utilize the online visitation.
    This is a great OPTION for those unable to make in person visits (distance, illness, etc) but shouldn’t be the only option.