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Airlines unprepared for travel boom

Long wait times caused by overbooking, understaffing by ANURAG KOTOKY, ANGUS WHITLEY AND SIDDHARTH PHILIP BLOOMBERG NEWS (TNS) | June 18, 2022 at 1:50 a.m.
Delta planes are shown at their gates on Monday at Salt Lake City International Airport. Airlines' officials from around the world say they were overwhelmed by the demand for flights as countries reopened borders and covid-19 curbs started to fall away. (AP/Rick Bowmer)

Airline and airport executives spent the past two years trying to convince everyone it's safe to fly during a pandemic, touting reduced touch points and hospital-grade air filters. Little did they know how overwhelmed they'd be once travel came roaring back.

From Sydney, where passengers are waiting for hours to check in, to chaotic scenes in India and Europe, where Deutsche Lufthansa AG is canceling hundreds of flights, the aviation industry doesn't have nearly enough people to run operations smoothly, even as post-summer demand for travel is still unclear.

As countries reopen borders and covid-19 curbs fall away, travel has sprung back with such voracity that it's resulted in an unprecedented labor crunch, made worse by the pandemic-induced layoffs of hundreds of thousands of workers, from pilots to cabin crew and ground-handling staff. Many are in no mood to come back but even if they were, scaling up at such pace is a risk for airlines and airports, with spiraling inflation and economic pressures putting a question mark over how sustainable the current demand really is.

"All airports and airlines are short staffed at the moment," said Geoff Culbert, the chief executive officer of Sydney Airport, where almost half the 33,000-strong workforce lost their jobs during covid-19. The aerodrome is furiously trying to rebuild, but "we're not as attractive a place to work as before," he said. "There's still an element of concern around job security."

Having lost their jobs because of the pandemic, many aviation-sector employees have moved on to other, less volatile careers and wooing them back is proving tough. Singapore's Changi Airport is looking for 6,600 workers, from security to catering staff. One outfit, Certis Group, is offering an $18,000 sign-on bonus, about 10 times the basic monthly salary, for an auxiliary police officer role that would help with traffic and crowd control.

The severe staff shortage, sure to be a topic of discussion at the International Air Transport Association's 78th annual general meeting that kicks off in Doha on Sunday, has led to delays, cancellations and extreme frustration for both airlines and travelers across geographies. The situation has become so bad that Ryanair Holdings Plc Chief Executive Officer Michael O'Leary called for help from British military personnel and Australia's Qantas Airways Ltd. has taken to cajoling head office staff to work as airport volunteers during the peak July vacation period.

"The staff shortages mean that we are struggling to operate our planned schedule with the quality and punctuality we promise," Jens Ritter, the chief executive officer of Lufthansa, said in a LinkedIn post last week, apologizing for canceled flights in Munich and Frankfurt. "Many people have left the aviation sector during the pandemic and found work elsewhere. Now, our system partners such as airports and caterers are experiencing an acute staff shortage and are struggling to hire new staff."

The security clearances required for airport work are also dragging on hiring. British Airways has some 3,000 potential recruits stuck in background checks while over at EasyJet Plc, there are 140 crew trained and ready but who don't yet have the necessary air-side passes.

All that means it may take as long as 12 months for shortages to ease, according to Izham Ismail, CEO of Malaysian Airlines. "We see this predominantly, very clearly in Europe. We see this in North America. We see it in Malaysia," Izham said at a forum in Singapore earlier this week. "I believe that stakeholders, policy makers need to work together to resolve all issues."

Print Headline: Airlines unprepared for travel boom

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