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The Pine Bluff Commercial will return to seven day a week publishing as part of the Arkansas Democrat-Gazette digital replica edition. Gannett has sold the Pine Bluff Commercial to the Arkansas Democrat- Gazette and its parent company, WEHCO Newspapers, Inc., today. The newspaper had been printed and mailed five days a week, Tuesday through Saturday.

Q: Will I continue to receive the Pine Bluff Commercial?

A: Until approximately mid-October, 2020, you will receive the Arkansas Democrat-Gazette with a special Pine Bluff Commercial section delivered to your home. The Pine Bluff Commercial section will appear in the Democrat-Gazette seven days a week. If you choose to continue your subscription, you will receive an iPad where you will be able to access seven days of our digital replica edition, including the Pine Bluff Commercial section, plus a Sunday home delivery edition.

Q: Are you reducing news coverage in Pine Bluff and the surround area?

A: Actually we will have more reporting staff than the Pine Bluff commercial had at the time of the change in ownership. We hope bring you more local coverage than you were used to seeing in the paper. Byron Tate, who has worked at the Pine Bluff Commercial three times over his career, will lead the news staff. His last position was as both editor and publisher until June 2016. The paper, now five days a week, will return to seven days a week.

Q: What number do I call to makes sure I continue to receive the Arkansas Democrat-Gazette including the Pine Bluff Commercial section making the conversion to iPad/Sunday-only delivery?

A: You can call the Pine Bluff Commercial number 870-380-5661 or 800-482-1121. Or you can email us a Customerservice@arkansasonline.com.

Q: I’m a Pine Bluff Commerical subscriber. How do I access the Pine Bluff Commercial stories on the Arkansas Democrat-Gazette website and app?

A: You first need to activate your account. Go to Arkansasonline.com/access and fill out the information used for your Pine Bluff Commercial account. You’ll need to create a new password. Once you've activated your account and created a new password you’ll be able to access stories on the ADG website and app. If you have problems or questions call 870-380-5661 or 800-482-1121. Or you can email us a Customerservice@arkansasonline.com.

Q: I’m an Arkansas Democrat-Gazette subscriber. How do I access the Pine Bluff Commercial stories on the Arkansas Democrat-Gazette website and app?

A: Just use your Arkansas Democrat-Gazette login to Arkansasonline.com and you will be able to read the Pine Bluff Commercial stories. If you have problems or questions call 870-380-5661 or 800-482-1121. Or you can email us a Customerservice@arkansasonline.com.

Q: Is Pine Bluff Commercial making the conversion to iPad/Sunday-only delivery?

A: The Pine Bluff Commercial section will be included in the daily and Sunday iPad editions of the Arkansas Democrat-Gazette. Pine Bluff Commercial customers who decide to continue their subscription to the Arkansas Democrat-Gazette when seven-day home delivery ceases will be offered the use of an iPad with their subscription.

Q: When can I get my iPad?

A: All long term subscribers will be offered an iPad when we get to that geographic area or neighborhood. We are finding about 15% do not want an iPad, mostly because they already have one, or some like reading it on their computer or even their phone.

Q: How many iPads per subscription?

A: One. Subscribers will receive one iPad per paid subscription. However, subscribers may also access the replica paper using their own tablet, smartphone or computer.

Q: Can I still do the puzzles?

A: Yes. There are interactive versions of the puzzles on the replica, plus there are additional puzzles that are only available on the replica.

Q: What if I already have an iPad?

A: Subscribers can download the replica app on most personal devices. There is no reduction in price if you choose not to receive an iPad with your subscription.

Q: Why is the rate the same if I’m not receiving a printed edition?

A: To ensure that we continue to produce a high-quality newspaper 7 days a week, the subscription rate is necessary to sustain our business.

Q: When will my daily print delivery end?

A: Subscribers will be notified of the date in the letter from the publisher.

Q: What if I don’t know how to work an iPad?

A: Specially trained representatives of the Arkansas Democrat-Gazette will meet one-on-one with subscribers at a meeting space, or at home if necessary, to show the subscriber how to use the device. Digital specialists are also available to assist or answer questions at (501) 378-3865.

Q: What time is the online edition available?

A: Normally by 4 a.m.

Q: Will the yellow racks and convenience stores in the area still be serviced?

A: We will still sell Sunday papers in the yellow racks and inside retail outlets for the time being.

Q: Can I have the print edition sent to me in the mail?

A: No.

Q: What if I have don't have internet access, or Wi-Fi?

A: You may contact an Internet service provider to add Wi-Fi to your home. You may also set up wifi hotspot service with a cellular provider.

Q: What about damages to the iPad? Who should I contact? Will the device be replaced?

A: We will provide a protective case to help keep the equipment safe from physical damage. We will not be responsible for physical damage sustained to the equipment. Contact us at (501) 378-3865 for troubleshooting or for manufacturer’s defects.

Q: My app icon on the desktop of my tablet/phone has a red circle with the #1 in the middle. What does that mean?

A: The red circle with the number in the center indicates an edition of the Arkansas Democrat-Gazette has been downloaded to your app and is ready for you to read. The red circle will remain until you open an read the edition.

Q: Where can I find out more about the app?

A: Learn more about our new app and many of it's new features HERE.

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