Digital replica — Frequently asked questions
The Arkansas Democrat-Gazette has a digital replica edition that presents the news in an exact newspaper format on an electronic device. In most areas of the state, subscribers are already reading the newspaper on iPads supplied by the Democrat-Gazette. Monday to Saturday print delivery has been suspended, while Sunday delivery has continued in some areas. These FAQs answer questions readers are asking about the digital replica/iPad program.
Q: Do I have to wait to get a letter to make the switch to the digital replica edition?
A: All seven-day-a-week subscribers already have access to a digital replica via our application for Apple iPad and phones HERE and for Android devices here HERE. You can also view on your laptop or desktop by clicking on the "Today's Paper" link on arkansasonline.com. To access the edition, you simply must establish an online account by creating a username and password here HERE. If you do not have a tablet of your own, as the program comes to your area you may wish to have an iPad provided by the Arkansas Democrat-Gazette.
Q Has the Northwest Arkansas-Democrat Gazette made the conversion to iPad/Sunday-only delivery?
Q When can I get my iPad?
A: All seven-day-a-week subscribers may get one by calling (501)-378-3847. We are finding about 15% do not want an iPad, mostly because they already have one, or some like reading it on a computer or even their phone.
Q: How many iPads per subscription?
A: One. Subscribers will receive one iPad per paid subscription. However, subscribers may also access the replica paper using their own tablet, smartphone or computer.
Q Can I still do the puzzles?
A: Yes. There are interactive versions of the puzzles on the replica, plus there are additional puzzles that are only available on the replica.
Q What if I already have an iPad?
A: Subscribers can download the replica app on most personal devices.
Q Why is the rate the same if I’m not receiving a printed edition?
A: To ensure that we continue to produce a high-quality newspaper 7 days a week, the subscription rate is necessary to sustain our business.
Q What if I don’t know how to work an iPad?
A: Specially trained representatives of the Arkansas Democrat-Gazette will meet one-on-one with subscribers at a meeting space, or at home if necessary, to show the subscriber how to use the device. Digital specialists are also available to assist or answer questions at (501)-378-3847.
Q What time is the online edition available?
A: Normally by 4 a.m.
Q Will the convenience stores racks in the area still be serviced?
A: We will still sell Sunday papers in some convenience stores, some grocery stores and most Walmart stores.
Q Can I have the print edition sent to me in the mail?
Q What if I have don't have internet access, or Wi-Fi?
A: You may contact an Internet service provider to add Wi-Fi to your home. You may also set up wifi hotspot service with a cellular provider.
Q What about damages to the iPad? Who should I contact? Will the device be replaced?
A: We will initially provide a protective case to help keep the equipment safe from physical damage. We will not be responsible for physical damage sustained to the equipment. Contact us at (501)-378-3847 for troubleshooting or for manufacturer’s defects.
Q Where can I buy a new case for my iPad?
A: You can purchase a new protective case at our online store at https://shop.arkansasonline.com/collections/ipad-covers/
Q My app icon on the desktop of my tablet/phone has a red circle with the #1 in the middle. What does that mean?
A: The red circle with the number in the center indicates an edition of the Arkansas Democrat-Gazette has been downloaded to your app and is ready for you to read. The red circle will remain until you open and read the edition.
Q What are the little play button and mountain graphics on photos and in stories?
A: The play button and mountain graphics are links to videos and photo galleries related to each story and that play in the app.
Q Where can I find out more about the app?
A: Learn more about our new app and many of its new features HERE.