UPDATE: Digital replica — Frequently asked questions
The Arkansas Democrat-Gazette has a digital replica edition that presents the news in an exact newspaper format on an electronic device. In many areas of the state, subscribers are already reading the newspaper on iPads supplied by the Democrat-Gazette. In many of these areas, Monday to Saturday print delivery has been suspended, while Sunday delivery has continued. We anticipate that the entire state, excluding Northwest Arkansas, will be transitioned to this program by year-end. These FAQs answer questions readers are asking about the switch to the new digital replica/iPad program.
Q: Do I have to wait to get a letter to make the switch to the digital replica edition?
A: All seven-day-a-week subscribers already have access to a digital replica via our application for Apple iPad and phones HERE and for Android devices here HERE. You can also view on your laptop or desktop by clicking on the "Today's Paper" link on arkansasonline.com. To access the edition, you simply must establish an online account by creating a username and password here HERE. If you do not have a tablet of your own, as the program comes to your area you may wish to have an iPad provided by the Arkansas Democrat-Gazette. At that time you will receive a letter from the publisher and a follow up phone call about the details of arranging delivery, setup and orientation.
Q: Is the Northwest Arkansas-Democrat Gazette making the conversion to iPad/Sunday-only delivery?
Q: When can I get my iPad?
A: All long term subscribers will be offered one when we get to that geographic area or neighborhood. Little Rock will not be until sometime this fall, December at the latest. Some people who want it sooner are buying their own. If they do, we will work with them over the phone to download the app and tell them how to use it. We are finding about 15% do not want an iPad, mostly because they already have one, or some like reading it in this computer or even their phone.
Q: How many iPads per subscription?
A: One. Subscribers will receive one iPad per paid subscription. However, subscribers may also access the replica paper using their own tablet, smartphone or computer.
Q: Can I still do the puzzles?
A: Yes. There are interactive versions of the puzzles on the replica, plus there are additional puzzles that are only available on the replica.
Q: What if I already have an iPad?
A: Subscribers can download the replica app on most personal devices.
Q: When will my daily print delivery end?
A: Daily print delivery has ended. Please call us at 1-800-482-1121 should you have any questions.
Q: Why is the rate the same if I’m not receiving a printed edition?
A: To ensure that we continue to produce a high-quality newspaper 7 days a week, the subscription rate is necessary to sustain our business.
Q: What if I don’t know how to work an iPad?
Specially trained representatives of the Arkansas Democrat-Gazette will meet one-on-one with subscribers at a meeting space, or at home if necessary, to show the subscriber how to use the device. Digital specialists are also available to assist or answer questions at (501) 378-3865.
Q: What time is the online edition available?
A: Normally by 4 a.m.
Q: Will the yellow racks and convenience stores in the area still be serviced?
A: We will still sell Sunday papers in the yellow racks and inside retail outlets for the time being.
Q: Can I have the print edition sent to me in the mail?
Q: What if I have don't have internet access, or Wi-Fi?
A: You may contact an Internet service provider to add Wi-Fi to your home. You may also set up wifi hotspot service with a cellular provider.
Q: What about damages to the iPad? Who should I contact? Will the device be replaced?
A: We will provide a protective case to help keep the equipment safe from physical damage. We will not be responsible for physical damage sustained to the equipment. Contact us at (501) 378-3865 for troubleshooting or for manufacturer’s defects.
Q: My app icon on the desktop of my tablet/phone has a red circle with the #1 in the middle. What does that mean?
A: The red circle with the number in the center indicates an edition of the Arkansas Democrat-Gazette has been downloaded to your app and is ready for you to read. The red circle will remain until you open and read the edition.
Q: Where can I find out more about the app?
A: Learn more about our new app and many of its new features HERE.