DENVER — As police officers pleaded for all available medics to converge on the scene of the Colorado movie theater massacre last week, an ambulance and its two-man crew were idling just a few miles away.
While some ambulances were quickly called to duty, it took dispatchers more than 20 minutes into the crisis to ask the Cunningham Fire Protection District and other nearby agencies to provide aid at the multiplex in the Denver suburb of Aurora.
By the time the Cunningham crew arrived, it was more than a half-hour after authorities first got word that a gunman opened fire at a packed midnight showing of The Dark Knight Rises, killing 12 people and injuring dozens.
Radio traffic from last Friday showed emergency personnel struggling to grasp the scope of the tragedy and to mobilize a response. The ambulance delays came during crucial minutes for the injured victims, though it’s not clear whether a faster response would have saved more lives.
Officials have declined so far to release call records of the response, and the Aurora Fire Department declined to discuss the handling of ambulances from that night.
Experienced emergency responders say no response will ever be perfect.
“You always find things that you can improve the next time,” said Robert Finn, a retired police and fire chief from the Dallas area who added that officials will usually conduct an analysis after big tragedies.
On the police radio transmissions, officers said they lacked sufficient medical support for about 30 minutes after the 911 calls flooded in around 12:39 a.m. and that medical teams didn’t report getting inside the theater for about 24 minutes. It wasn’t clear whether police efforts to secure the multiplex contributed to the delay in getting medical teams inside.
Dispatchers began their response by quickly sending one ambulance to the scene, followed by another about 3 1/2 minutes into the response. A third ambulance soon followed.
Over the next several minutes, first responders reported on the extent of the casualties, calling in the numbers of wounded in their areas: One said three were shot in one location. Another said someone was shot twice in the back. A third asked that rescue personnel go into the theater to help “multiple victims.”
About nine minutes in, one officer in an urgent voice said: “I need as many ambulances as we can.” Four had been dispatched at that time, according to one person on the scanner traffic.
Over the span of 10 minutes, officials mentioned multiple times the situation of a child who they could not evacuate from the theater and needed rescue. About 15 minutes in, one officer asked whether he had permission to take victims in his car.
“I have a whole bunch of people shot out here and no rescue,” he said in a hurried tone. The response came immediately: “Yes, load them up, get them in cars and get them out of here.”
Eleven minutes in, a first responder again barks: “Dispatch, get me some ambulances!” A coordinator replied that Rural/Metro - the private ambulance provider for the area that also declined to comment on the response - was sending all available units in Aurora.
The Cunningham unit, however, had not been called and sat idle for 10 more minutes. The department operates separately from Aurora officials but coordinates with them on a near-daily basis.
District Fire Chief Jerry Rhodes said one of his units on duty that night had no idea about the turmoil unfolding a few miles away, in part, because the crew was likely sleeping because of the typical 24-hour-long shifts.
Rhodes said the district’s crew, including one paramedic and one emergency medical technician, received the plea for help at 1 a.m. - about 21 minutes after officers first began rushing to the scene.
Denver Health Paramedics,which had two ambulances on the eastern side of Denver that is closest to Aurora, got its call to provide support three minutes after Cunningham. One of the units was eight minutes away.
West Metro Fire Rescue also got a similar call to send medical support - 15 minutes after the Cunningham request.
Medical teams that were first to arrive appeared to deal with the wounded as they came upon them, which meant first handling the moviegoers who made it outside. That left other severely wounded people inside the facility.
While fire officials in Aurora declined to comment about how they responded, Deputy Chief Chris Henderson told reporters after a brief memorial service Wednesday night that the firefighters did an incredible job.
“The lives that were saved that night. That’s the comfort you take from this,” Henderson said.
Front Section, Pages 6 on 07/27/2012