AT&T says it is working to fix a problem that has caused some customers to lose U-verse service.
The extent of the blackout wasn't immediately clear, though there were scattered reports of problems in Little Rock, North Little Rock and in several other states in the Southeast.
A spokesman for AT&T issued an e-mail statement in response to questions about the scope and cause of the outage, though few details were included.
"A limited number of AT&T customers in some markets may be experiencing issues with U-verse service," Anita Smith said in the message. "A team of engineers and technicians are working to resolve the issue, and we apologize for any inconvenience to our customers."
A second statement issued about 2 p.m. indicated the problem was "with a server that supports U-verse."
"The issue has impacted a limited number of customers in some of our Southwest and Southeast region states," Smith said. "We have been working around the clock and are making progress on resolving the issue."
There was no indication when the service might be restored.