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Hewlett-Packard to cut 500 Conway jobs

By Jessica Seaman

This article was published July 8, 2013 at 3:20 p.m.

Hewlett-Packard Co. is planning to cut about 500 jobs at its customer-support center in Conway, a spokesman said Monday.

“As part of our efforts to streamline our business processes, advance innovation and deliver the best possible experience for our customers, employees and shareholders, on July 8, 2013, HP internally announced plans to restructure its Customer Support Specialist/Contact Center footprint in Conway, AR,” the spokesman said in an email.

The company employed about 1,400 people in Conway, according to the Conway Development Corp.'s website.

The layoffs, which are effective immediately, are part of a plan announced by the company last year to reduce expenses and turn around its struggling business.

Hewlett-Packard said in September 2012 it would cut 29,000 jobs by October 2014, up from the 27,000 cuts announced in earlier last year.

The company, which makes printers and computers, has been hurt by the shift from PCs and printers towards mobile devices, such as tablets.

Read more in Tuesday's Arkansas Democrat-Gazette.

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ARYorkieMom says... July 8, 2013 at 3:35 p.m.

In my experience HP has no customer service. Will never buy an HP product ever again. Wonder why every time I have had to deal with them I have ended up with someone in anther country when they had a CS facility here in Arkansas!!!

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Whippersnapper says... July 8, 2013 at 3:51 p.m.

HP does some pretty crazy things in the name of saving money. Back in 2008, they bought EDS (which included a unit of EDS in Little Rock in the Museum of Discovery building). They purchased the company for the company's consulting expertise (which is concentrated in their PEOPLE) and then turned around and cut the salary of everyone in the company by 5%, then turned around and gave all former EDS employees an additional "temporary" 10% pay cut, then turned around and re-classified all former EDS employees in new HP job roles. They did this by classifying 15+ year vets as 10-15 year vets, 10-15 year vets got job roles typically held by folks with 5-10 years experience, folks with 5-10 years experience got job roles for 2-5 year employees, 2-5 year employees got classified as entry level employees. Of course, the new job roles resulted in almost everyone getting a pay cut that ranged from 10-20% (on top of what they had already received). I know of one team in Little Rock where 7 of the 8 developers on the team left the company for greener pastures after the pay cuts started. The only guy that stayed was a 20+ year vet.

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TimberTopper says... July 8, 2013 at 4 p.m.

Ah! Corporate America, don't you just love'm. They come in and get tax cuts from Conway, Faulkner County and maybe even the State of Arkansas. Maybe they also get some money because rather than paying for their own building they get it done with a bond sale from the city or county. Maybe cheap rent for 10yrs or so, then the ownership of the building changes to HP. They promise many high paying jobs in return. However, there's always that damned, HOWEVER.

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NutButter says... July 8, 2013 at 5:28 p.m.

I bought HP computers for years & had problems with each of them. All CS calls were answered overseas. The last computer I bought was a Mac. Three years now and not one single problem with the Mac.

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TheBatt says... July 8, 2013 at 6:28 p.m.

"Streamline", "innovation" = code words for "we are contracting more customer support out to an office in India... Which of course means that the customer experience will be FAR from improved.

I abandoned HP products and services a few years ago over quality-control issues. Now I see more reason than ever to make that a permanent decision.

I find it interesting that Apple is bringing a big chunk of their manufacturing back to the US, and has long supported a US-based support team. And they are still insanely successful.

Hello HP. Maybe it's time to see what your customers really want and need... Which includes US support.

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GrimReaper says... July 8, 2013 at 6:50 p.m.

The practice of shelling out taxpayer funded incentives to businesses to induce them to locate in your locale reflects upon the intelligence of the politicians involved rather than the intentions of the business.

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RonalFos says... July 8, 2013 at 9:22 p.m.

The last laptop I bought was an HP and it is a piece of junk. I will never buy an HP anything again. I'm surprised they are even still in business.

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ARYorkieMom says... July 9, 2013 at 12:35 a.m.

HP you might want to wake up and smell the coffee. This is just a small sampling of how America feels about you!

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Whippersnapper says... July 9, 2013 at 8:19 a.m.

...and my personal favorite was that they didn't refer to moving jobs overseas as "outsourcing" or "offshoring" them, they called it "bestshoring". Let that one sink in.

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