Subscribe Register Login

Friday, August 01, 2014, 12:59 a.m.
Top Picks - Capture Arkansas

T-Mobile accused of making money off bogus billing

By The Associated Press

This article was published July 2, 2014 at 11:12 a.m.

WASHINGTON — Federal regulators are urging consumers to go through their phone bills line by line after they accused T-Mobile US of wrongly charging customers for premium services, like horoscope texts and quirky ringtones, the customers never authorized.

The Federal Trade Commission announced Tuesday that it is suing T-Mobile in a federal court in Seattle with the goal of making sure every unfairly charged customer sees a full refund. The lawsuit, the first of its kind against a mobile provider, is the result of months of stalled negotiations with T-Mobile, which says it is already offering refunds.

The practice is called "cramming": A third party stuffs a customer's bill with bogus charges such as $10-per-month horoscopes or updates on celebrity gossip. In this case, the FTC said, T-Mobile was working with third-party vendors being investigated by regulators and known to be the subject of numerous customer complaints. T-Mobile then made it difficult for customers to notice the added charge to their bill and pocketed up to 40 percent of the total, according to the FTC.

Read tomorrow's Arkansas Democrat-Gazette for full details.

Comments on: T-Mobile accused of making money off bogus billing

To report abuse or misuse of this area please hit the "Suggest Removal" link in the comment to alert our online managers. Read our Terms of Use policy.

Subscribe Register Login

You must login to make comments.

TOP JOBS

  • Substitute teachers

    now hiringthe North Little Rock School District is recruitin...
    LITTLE ROCK, AR

  • Veterinarykenneltech

    receptionist & veterinary assistantexp. preferred. Must be w...
    JACKSONVILLE, AR

  • Teacher

    vantage point of northwest arkansas Is seeking qualified app...
    FAYETTEVILLE, AR

  • Billing/collections coordinator

    Living Hope Southeast Now hiring a for the Little Rock Offi...
    Little Rock, AR

  • Concrete finishers

    top pay Form Carpenters Laborers Apply in person bass comme...
    Little Rock, AR

Search 913 jobs >

Top Picks - Capture Arkansas
Arkansas Online